INSAIT and Burgas Municipality in Strategic Partnership: Bulgarian AI Implemented in Local Administration for the First Time

Burgas Municipality is the first in the country to introduce BgGPT – a cutting-edge Bulgarian artificial intelligence that will be used to serve citizens and businesses in the coastal city. This was announced during a meeting between Mayor Dimitar Nikolov with Prof. Martin Vechev, founder of INSAIT, and Borislav Petrov, Executive Director of the Institute.

The pilot project is already underway and is expected to expand over the coming weeks and months. The artificial intelligence will synthesize all decisions of the Burgas Municipal Council, presenting them to citizens in a summarized form, indexed by different topics and sessions. This will help citizens stay better informed about the decisions made by the local parliament and find information on topics directly affecting them.

Additionally, an AI chatbot will be created on the administration’s website (burgas.bg), which will redirect users to the correct (electronic) service or provide direct information on signals, elections, registers of Burgas Municipality, responsible municipal companies, and enterprises based on citizen inquiries. In practice, residents of Burgas will be the first in Bulgaria (and possibly worldwide) to have access to an artificial intelligence providing ready answers and solutions for their living environment and administrative services available from the local government.

Representatives of the Municipality and INSAIT are working in several other directions: analyzing work processes with the aim of automating them using artificial intelligence, creating a basic user profile (proto-persona) whose activities can be optimized through the use of artificial intelligence, and more.

Burgas Municipality has already been using artificial intelligence in its work processes but previously relied on purchasing packages from foreign companies. Now, Bulgarian artificial intelligence will be integrated into its system, ensuring data security while achieving much higher productivity and accuracy of results.

The pilot project is set to be expanded into a national program. A joint program between INSAIT and Sofia University “St. Kliment Ohridski” is planned, as well as access to regional research projects. The possibility of INSAIT conducting master classes at two schools in Burgas and opening summer offices in the city has also been discussed.