BgGPT by INSAIT is expanding its impact across Bulgaria’s public sector and leading businesses.
Just days ago, we announced that Bulgaria’s National Audit Office is adopting BgGPT to audit public procurement procedures, with the potential to cut review times by 50%.
Today, another major milestone: EVN, one of Bulgaria’s leading energy companies, serving 1.7 million electricity customers across Bulgaria, has integrated BgGPT into Eli, its new AI-powered voice assistant. Available 24/7, Eli helps customers get information about power outages and report electricity supply disruptions, without waiting for a human operator.
The early results speak for themselves: around 70% of power outage calls can be handled entirely by AI, without human intervention. That means faster responses, shorter waiting times, and better service, especially during severe weather and emergencies when call volumes surge.
From public administration to critical infrastructure, BgGPT by INSAIT is demonstrating how Bulgarian AI can deliver real-world impact at scale.